All Collections
Basic Troubleshooting
Why is MYCURE being blocked by my Avast Antivirus?
Why is MYCURE being blocked by my Avast Antivirus?
Updated over a week ago

Some antivirus software such as Avast blocks the MYCURE site while you're trying to login and identifies the threat as URL: Phishing.

DON'T PANIC! We aren't phishing at all.

Phishing is a term used to describe the act of getting personal sensitive information such as names, passwords, credit card details, by disguising as a trustworthy entity. This type of cybercrime often occurs in emails i.e. those ones telling you that you won $$$ million out of thin air from a known bank but you have to give them your credit card details to get the reward.

Why is MYCURE detected as a phishing threat?

MYCURE relies on embedding information in the URL to process certain actions, which makes the URL relatively long. But since phishing is often detected by going to a site with excessively long URLs, these antiviruses software block them all, regardless of the content.

How do I prevent my Antivirus from blocking MYCURE?

Option 1. Place MYCURE in the Global Whitelist (Recommended)

Adding Website/Domain/URL Exception into Avast 2019

  1. Open the Avast user interface and go to Settings » General

  2. Find the tab Exclusions and add specific websites or URLs in the Urls tab. Please note ‘https://’ will be added automatically. Add the following URLs:

  3. These websites will be excluded from the Avast scanning so you can still utilize the rest of the antivirus features without compromising the use of MYCURE.

Option 2. Disabling the Antivirus Software (Easy but temporary)

How To Turn Off Avast Antivirus 2018 Temporarily or Completely

While you're accessing MYCURE, you may temporarily turn off your antivirus software. This option, however, won't allow you to maximize the rest of the functionalities of your antivirus software.

Did this answer your question?